Dear Customers and Partners,

Over the past several weeks, Itron has continued to monitor and navigate through the coronavirus (COVID-19) pandemic. This situation continues to be extremely dynamic, and information is changing daily, in some cases hourly. During this unprecedented time, we are working to ensure the safety and wellbeing of our employees as well as the continued success of our customers and partners. To this end, Itron’s Coronavirus Internal Crisis Management Team has been meeting daily since late January to determine the policies and measures the company is undertaking globally.

As the situation continues to escalate, we are committed to slowing the spread of the virus by instituting precautionary measures, such as social distancing, to do our part to “flatten the curve”. As a company, Itron has taken the following steps to ensure customer success, protect employees and support our communities:

Employee and Customer Safety

• Itron has made a company-wide decision to promote working remotely to do our part to help slow the spread of the virus, while providing business continuity for our customers. Itron has instituted a work from home program for all employees that can productively do so until further notice. We have adapted our factory operations to best optimize safety and output.
• Out of an abundance of caution, Itron is cancelling participation in events until further notice and has halted business travel to some geographies and limited travel to business-critical only.
• We are asking all employees to take normal flu season precautions. This includes staying home if they feel ill and encouraging frequent hand washing for at least 20 seconds.

Customer Success

• As always, our priority as a company is to ensure customer success and business continuity.
• Our dedicated material management team continues to actively work to assess and mitigate global supply risks around the COVID-19 outbreak.
• We are mapping the components within our supply chain and are verifying risk from suppliers in impacted regions, and we are now assessing how the component level constraints will impact finished goods and ultimately customer deliveries. If there are any product delivery disruptions, we will directly communicate with the affected parties as quickly as impacts are known.
• Our factories have worked to pull forward material supply, when possible, to limit the impact to our operations in case of disruption.
• We are in daily contact with our logistics partners to understand potential risk in the global logistics network.

Supporting Communities

• At Itron, we recognize the power of community to come together in challenging times. We are working closely with our community partners to respond to immediate need and create a positive impact in the many regions we serve. Specifically, we:
  • Empower our employees to support causes they care about by offering corporate matching to employee donations made through the Itron Gives employee giving program.
  • As schools continue to close around the globe, we are proud to offer online educational resources for students and educators from the comfort of their homes that focus on energy and water literacy and conservation. Keeping our communities connected with educational programs and tools inspires innovation for a better tomorrow. To learn more, please visit the following sites:
    • Resourcefulness: An Introduction to the Energy-Water Nexus
    • Conservation Station: Creating a More Resourceful World
    • PBS Learning Media
    • Minecraft Education Edition: Renewable Energy

With these measures in place, our intent is to keep our communities safe and healthy while meeting our daily business operations. We understand that during this unique situation there is no business as usual, but we will continue to deliver the highest level of support and service to our customers and partners.

We are committed to be a direct, transparent partner as we work through this difficult issue. Our risk management team is dedicated to coordinating our activities to ensure employee health and safety and limiting potential impacts on our operations.

Thank you for your understanding and support during this unprecedented time.

If you have questions regarding our response to COVID-19, please use the following resources.

For customer or partner inquiries, please contact your sales or partner representative. For media inquiries, email PR@Itron.com, and for investor relations inquiries, email investors@itron.com.

Sincerely,
Tom Deitrich